All products are warranted for a
period of 1 year against any defect. This warranty is not
transferable. If there is a defect
in any of our products, NECF will ship you a replacement
part at our cost. As our customer, you are responsible for
any labor involved in installing or replacing the part.
We require a 50% deposit upon placement of your order, with
the balance payable prior to shipping. NECF will email you a
photograph of your completed fence for your approval and
confirmation prior to collecting the balance and shipping
Please call or email us for delivery pricing.
The customer is responsible for working with the freight
company regarding delivery times and methods.
Please make note of any damage or shortages on the bill of lading
upon delivery. You must notify NECF of any damage or
shortage within three days of receipt. After that, the
customer is responsible. I do not like this rule, but it is
how the trucking industry works!
While we will do our best to provide an accurate shipping
date estimate, these dates are not guaranteed. We will
communicate with you to the best of our ability regarding
any delays. We are not responsible for compensating the
customer for any delays in shipping.
The customer is responsible for providing us with accurate
dimensions. Any mistakes or variations from the order must
be brought to our attention at NECF within five days of
receipt of product so we can work with you to remedy the
problem. We do our best to expedite orders for replacement
NECF will not provide compensation for damage to the product
after it is received, nor will we accept the return of any
product that has been modified by the customer or someone
working on his/her behalf.
You may cancel an order before it has been manufactured, and
you will receive a full refund less 5% to cover our costs.
We cannot honor refunds on any order once it has reached
production, nor can we provide refunds on custom orders or
We use only the best cedar available. Please understand
that cedar is a natural product and will have such
characteristics as knots, wanes, slight color variations,
etc. All posts, which are made from tree trunks, will have
checks in them. Checks occur when the outside of the post
dries faster than the inside thus causing a small crack. A
check does not affect the strength of the post or life of
the fence. It is these natural characteristics of cedar that
make a wood fence preferable to a plastic one.