All products are warranted for a period of 1 year against any defect. This warranty is not transferable. If there is a defect in any of our products, NECF will ship you a replacement part at our cost. As our customer, you are responsible for any labor involved in installing or replacing the part.

We require a 50% deposit upon placement of your order, with the balance payable prior to shipping. NECF will email you a photograph of your completed fence for your approval and confirmation prior to collecting the balance and shipping your fence.

Please call or email us for delivery pricing.

The customer is responsible for working with the freight company regarding delivery times and methods.

Please make note of any damage or shortages on the bill of lading upon delivery. You must notify NECF of any damage or shortage within three days of receipt. After that, the customer is responsible. I do not like this rule, but it is how the trucking industry works!

While we will do our best to provide an accurate shipping date estimate, these dates are not guaranteed. We will communicate with you to the best of our ability regarding any delays. We are not responsible for compensating the customer for any delays in shipping.

The customer is responsible for providing us with accurate dimensions. Any mistakes or variations from the order must be brought to our attention at NECF within five days of receipt of product so we can work with you to remedy the problem. We do our best to expedite orders for replacement fence.

NECF will not provide compensation for damage to the product after it is received, nor will we accept the return of any product that has been modified by the customer or someone working on his/her behalf.

You may cancel an order before it has been manufactured, and you will receive a full refund less 5% to cover our costs. We cannot honor refunds on any order once it has reached production, nor can we provide refunds on custom orders or stained orders.

We use only the best cedar available. Please understand that cedar is a natural product and will have such characteristics as knots, wanes, slight color variations, etc. All posts, which are made from tree trunks, will have checks in them. Checks occur when the outside of the post dries faster than the inside thus causing a small crack. A check does not affect the strength of the post or life of the fence. It is these natural characteristics of cedar that make a wood fence preferable to a plastic one.

New England Cedar Fence, Newbury, MA Sales Office & Rollinsford, NH Manufacturing Facility Phone: (603) 344-6500    Sales@newenglandcedarfence.com

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